Notermed

Support

Support, from the people who build it.

The questions we get asked most, answered plainly. If yours is not here, write to us and a person will answer within one business day.
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Common questions

7 questions

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Which EHR does Notermed work with?
Tebra today. You can look up a Tebra patient and send the signed note back to their chart, and our AI scribe for Tebra page walks through how that works. Other systems are on the roadmap and available on request, so if you use something else, ask us where yours sits before you sign up rather than after.
Is there an iPhone app?
Not yet. The iPhone and iPad app is in review with Apple. The Android app is on Google Play today, and Notermed runs in the browser on any device, including on an iPhone, recording included. The download page shows where each app stands.
Who can see our patient data?
Three subprocessors can process it, each under a Business Associate Agreement, and each named individually with what it receives on our Security & HIPAA page. We sign a BAA with your clinic before any patient data is processed, and patient conversations are never used to train AI models.
Does Notermed write the note into the chart on its own?
No. Every note is a draft until you review and sign it. The draft is built only from what was said in the visit, and sections with nothing behind them are left out rather than filled with placeholder text.
What does it cost to try?
Your clinic gets 20 AI sessions free, with every feature turned on and no card required. Full pricing is on the pricing page.
How do I cancel, and what happens to my notes?
Cancel yourself from the Billing screen in your account. It takes effect at the end of the period you have already paid for, and you keep access until then. Your notes stay exportable, including for thirty days after termination. The full terms are in Sections 7 and 11 of our Terms.
Something is broken. How fast will you answer?
Email us and you reach the people who build the product. We answer within one business day, Monday to Friday, 9am to 6pm ET. Signed-in customers can open a ticket from this page and track it to resolution.

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